Terms & Conditions – RagaHills
Last Updated: September 9, 2025
Welcome to RagaHills. By accessing or using our website https://ragahills.com (the “Site”), you agree to be bound by the following Terms and Conditions. Please read them carefully before using our services.
If you do not agree with these Terms, please do not use our website.
1. General
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RagaHills (“we,” “us,” or “our”) is a tea and beverages company operating an online store at ragahills.com.
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By purchasing from our website, you (“customer,” “you,” or “your”) agree to these Terms and our other policies (including Privacy Policy and Refund & Returns Policy).
2. Eligibility
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You must be at least 18 years old to place an order on our Site.
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By ordering, you confirm that the information you provide is accurate, complete, and up to date.
3. Products
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All products listed on our Site are subject to availability.
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We reserve the right to discontinue, modify, or change product details, pricing, or availability without prior notice.
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Product images on the website are for representation only; actual products may vary slightly.
4. Orders & Payments
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Orders are confirmed only after full payment has been received.
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We accept payments through secure third-party payment gateways (such as Razorpay, PayPal, UPI, credit/debit cards).
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You agree not to use any unauthorized or fraudulent payment methods.
5. Shipping & Delivery
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We ship orders to the address provided at checkout. Customers are responsible for ensuring the accuracy of shipping details.
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Delivery timelines are estimates only and may vary due to courier delays, weather, strikes, or other factors beyond our control.
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Once a package is marked as delivered by the courier, RagaHills will consider the order fulfilled.
6. Refunds & Returns
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Due to the perishable nature of tea and beverages, we follow a strict no-return and no-refund policy once products are delivered.
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Exceptions apply only for items that are damaged, defective, or incorrect upon delivery, provided such issues are reported within 48 hours (see our Refund & Returns Policy for details).
7. Intellectual Property
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All content on this Site (including text, logos, images, graphics, designs, product descriptions, and software) is the property of RagaHills or its licensors.
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You may not reproduce, distribute, modify, or use our content without prior written permission.
8. Prohibited Use
You agree not to use our Site for:
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Any unlawful or fraudulent activity.
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Uploading viruses, malware, or harmful content.
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Attempting to gain unauthorized access to our systems.
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Copying or misusing our intellectual property.
9. Limitation of Liability
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To the maximum extent permitted by law, RagaHills shall not be liable for any indirect, incidental, or consequential damages arising from the use of our Site or products.
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Our liability for any claim, whether in contract, warranty, or otherwise, will not exceed the amount paid by you for the product in question.
10. Indemnification
You agree to indemnify and hold RagaHills, its directors, employees, and partners harmless from any claims, damages, or expenses arising out of your misuse of the Site, violation of these Terms, or infringement of third-party rights.
11. Third-Party Links
Our Site may contain links to third-party websites. RagaHills is not responsible for the content, practices, or policies of such external sites.
12. Governing Law & Jurisdiction
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These Terms shall be governed by and construed in accordance with the laws of India.
13. Modifications to Terms
RagaHills reserves the right to update, change, or modify these Terms & Conditions at any time. Continued use of our Site after updates constitutes acceptance of the revised Terms.
14. Contact Us
For any queries regarding these Terms & Conditions, please contact us at:
info@ragahills.com